FAQ

What is Shivo Mobility?

Shivo Mobility is a family-owned mobility parts supplier with over 35 years of industry experience and a strong background in wheelchair wheel and tire manufacturing.

We specialize in replacement wheels, casters, tires, bearings, wheel locks, and other essential mobility components. Our focus is supporting dealers, resellers, and repair professionals with dependable products, industry knowledge, and responsive service.

Where is Shivo Mobility located?

Our primary shipping facility is located in Rancho Cucamonga, California.

How can I contact Shivo Mobility?

Our team is available to assist with product inquiries, ordering, dealer accounts, and general questions.

Email: customerservice@shivomobility.com
Phone: (866) 381-6910 | +1 (909) 471-5728

How quickly are orders processed and shipped?

Most in-stock orders ship within 1 to 2 business days. Processing and delivery times may vary depending on product availability, order requirements, and shipping destination.

Does Shivo Mobility offer drop shipping?

Yes. In addition to fulfilling orders from our California facility, we work with trusted manufacturing partners to drop ship select products.

This provides additional fulfillment options and may help reduce delivery times depending on the product and destination.

Will I receive tracking information for my order?

Yes. Once your order ships, tracking information will be sent to the email address associated with your order.

Is expedited shipping available?

Expedited shipping options may be available depending on product availability and the shipping destination.

For time-sensitive orders, please contact our team to confirm availability and discuss expedited shipping options before placing your order.

Can dealers use their own shipping or freight accounts?

Yes. Dealers who wish to use their own carrier accounts can provide the carrier name and account number in the Customer Notes section during checkout.

How can I verify product compatibility before ordering?

Product listings include available specifications, measurements, and compatibility information to help dealers identify appropriate replacement components.

We recommend verifying the wheelchair manufacturer, model, part dimensions, and mounting specifications before placing an order.

If additional clarification is needed, our team can assist with product information and compatibility questions.

Does Shivo Mobility offer complete wheel assemblies?

Yes. Our catalog includes complete rear wheel assemblies as well as individual replacement components, including tires, bearings, pushrims, and hardware.

Product availability and configurations vary by item.

Does Shivo Mobility carry both pneumatic and flat-free tires?

Yes. We offer pneumatic and flat-free tire options for various wheelchair applications.

Please review the product specifications to verify tire type, dimensions, and compatibility before ordering.

What is Shivo Mobility's return policy?

Shivo Mobility accepts eligible merchandise for return within 15 days of the original purchase date, subject to our return policy.

Returned products must be in new condition, with no missing parts. All returns require prior authorization from Shivo Mobility.

Certain merchandise may be excluded from returns or subject to applicable restocking fees.

For complete requirements, please review our Store Policies before initiating a return.

How do I request a return authorization?

Contact Shivo Mobility at (866) 381-6910 to request a Return Authorization (RA) number and receive return instructions.

The RA number must be included inside the return package. Merchandise returned without authorization will not be processed.

Are Shivo Mobility products covered by a warranty?

Warranty coverage varies by product and manufacturer.

For warranty-related inquiries, please contact our team with your order number and relevant product information so we can review the applicable warranty details.

How do I apply for a Shivo Mobility dealer account?

Shivo Mobility offers wholesale accounts to qualified mobility equipment dealers, resellers, and repair professionals.

To apply, first create an account on ShivoMobility.com using your business information.

After registering, email customerservice@shivomobility.com with the email address associated with your account and a copy of your valid resale certificate.

Our management team will review your application and notify you once a decision has been made.

Become a Dealer →

How long does dealer account approval take?

Dealer applications are typically reviewed within a few business days after all required documentation has been received.

Approval times may vary depending on the completeness of the application and any additional verification requirements.

Can I browse the catalog without an approved dealer account?

Yes. Our online product catalog is publicly accessible, allowing visitors to review available products, specifications, and product information.

Pricing and online purchasing are reserved for approved Shivo Mobility dealers. Once approved, dealers can sign in to access their assigned wholesale pricing and place orders.

Can Shivo Mobility assist with product selection and specifications?

Yes. With decades of experience in wheelchair components and manufacturing, our team can assist dealers with product information, specifications, and compatibility questions.

For the most efficient assistance, please have the relevant product number, wheelchair make and model, and applicable measurements available when contacting us.

Our goal is to help dealers source appropriate components with confidence while minimizing ordering errors and unnecessary delays.