POLICIES

Shivo Mobility is committed to providing a straightforward and reliable ordering experience for our dealer partners.

Our online catalog is available for browsing, with product descriptions, specifications, and available options to help you identify the parts and components you need.

Approved dealers can sign in to access their assigned pricing, select product options and quantities, and place orders directly through our website.

Online pricing and purchasing are available exclusively to approved Shivo Mobility dealers.

For questions regarding products or ordering, please contact our team at 866-381-6910 or customerservice@shivomobility.com.

Return Authorization Required

All returns require a Return Authorization (RA) number issued by Shivo Mobility.

Before sending merchandise back, please call 866-381-6910 to request an RA number and receive return instructions.

The RA number must be included inside the return package. Merchandise received without an RA number will not be processed and will be returned to the customer.

Condition of Returned Merchandise

Returned merchandise must be in new condition, with all original components included and no missing parts.

Non-Returnable Items

The following items are not eligible for return or refund:

• Special-order items
• Custom-made orders

Restocking Fees and Manufacturer Approval

Certain products, including bath and safety products, used products, and wheelchairs with missing components, may require manufacturer approval for return and may be subject to a restocking fee of up to 25%.

Returns for non-defective merchandise may also be subject to a restocking fee of up to 25%.

Return Shipping and Refunds

Customers are responsible for return shipping costs. Authorized returns may be shipped using USPS, UPS, or FedEx.

Once an authorized return has been received and inspected, the eligible refund amount will be credited to the original credit card, subject to any applicable restocking fees.

Original shipping charges and return shipping costs are non-refundable.

Standard Shipping

Orders ship from our Southern California facility using UPS Ground, USPS Standard, or USPS Priority Mail.

Alaska, Hawaii, and Puerto Rico

Shipments to Alaska, Hawaii, and Puerto Rico are subject to special shipping rates. Please contact our team for a shipping quote before placing your order.

International Shipping

Shivo Mobility does not offer international shipping.

Expedited Shipping and Special Orders

For next-day, second-day, or three-day delivery, special handling, or custom-made orders, please contact our customer service team to request a quote.

Shivo Mobility accepts major credit cards and PayPal.

Our Commitment to Your Privacy

Shivo Mobility makes protecting customer information a priority. We do not sell or share the information we collect with outside parties. Information provided to us is used to fulfill orders and provide customer service.

Customer Communications

We may occasionally contact customers regarding important website updates, new products, or special offers. Customers who prefer not to receive promotional communications may opt out.

Website Security

Orders are processed through a secure server. Shivo Mobility uses security measures intended to protect customer information and reduce unauthorized access.