Policies
HOW TO ORDER
Shivo Mobility wants to make your shopping experience as easy and safe as possible.
Look through our on-line catalog to find the type of part you are looking for. We have included detailed information to help you find the right products. Please don't hesitate to contact us if you still have questions about any of the products.
Be sure to click on the individual pictures and drop down arrows for more details and options.
Put the number of how many you want or what color or tire choice in the box.
If you ever have questions, just call our toll free number: 866-381-6910 and someone will be happy to assist you. If you prefer, you can email us at sales@shivomobility.com
RETURN POLICY:
We have a 15 day return policy from the date merchandise is purchased.
All returned merchandise must have a return authorization number. Please call 866-381-6910 to obtain a return authorization (RA) number. The RA must be included inside the box along with the product being returned. Special Order items are not eligible for returns. Returned merchandise will not be processed without the required RA number and will be returned to the customer.
The customer is responsible for return shipping costs. Merchandise may be returned by US Post Office, UPS or FedEx. Once the merchandise is received and inspected, credit will be applied to the credit card for the purchase price of the item(s) returned. The original and return shipping cost is not refundable.
Custom made orders will not be returnable or refundable. Also note that some products (e.g. bath and safety products, used products, wheelchairs missing components) will have a restocking fee of up to 25% and WILL REQUIRE MANUFACTURER APPROVAL FOR RETURN
ALL MERCHANDISE MUST BE RETURNED IN NEW CONDITION AND NO MISSING PARTS.
PRIVACY POLICY
Shivo Mobility makes it a priority to protect your privacy. We will never share or sell the information we collect to anyone. The information we gather from you is used to fulfill orders and provide customer service.
Occasionally we may use the information to notify you about important site changes, new products and offers you'll find valuable. If you prefer not to receive this information you can always opt out.
When you place an order with us we use a secure server. Our network is protected by a dual-layer firewall security system, making it virtually impossible for hackers or unauthorized users to compromise the integrity of our Web site.
SHIPPING TERMS
We ship all of our orders via UPS Ground and USPS standard and Priority mail from Southern California and we may offer free shipping on most orders some products. Qualifying orders must be shipped within the Continental US. However note that the if the product is return for non-defective cause, there will be up to 25% restocking fee. Custom made orders, may not qualified for free shipping.
Orders shipping outside the Continental US have special shipping prices. Please ask us for a quote if shipping outside the Continental US (this includes Hawaii, Alaska and Puerto Rico). No International shipping
For faster delivery (next day, second day or 3 day delivery), special handling or custom made orders, please contact us for a quote. Our customer service representatives will be happy to assist you! We accept all major credit cards and PayPal